FAQ

Customer FAQ

Q1: What is the shipping cost?

A: We provide free worldwide shipping for all orders！

 

Q2：What is the shipping time?

 Processing time: 2 Working Days. Shipping time:Different places have different times

Receiving time=Processing time+Shipping time You can read our  shipping policy.

 

Q3: How long is the warranty?

A: OTE offers a 12-month warranty on all products. All you need to do to activate and claim your warranty is email to support@otehome.com. Please read our warranty policy first.

 

Business FAQ

Q1: Whether to accept OEM?

A: Orders of more than 2000 units can be OEM and can be affixed with partner's LOGO. Orders less than 2000 units but more than 500 units can be affixed with OTE and partner's LOGO at the same time.

 

Q2: Whether to accept small batch orders

A: Yes, the minimum order is 1 box (6 blender per box or 15 soda water maker machines per box).

 

Q3: Is it possible to be a local exclusive agent?

A: Yes, but there are conditions for annual sales tasks and security deposits. For more information, please contact our colleague David.hu@otehome.com.

 

Q4: Whether there is market support?

A: Yes, we will promote it on social media and provide promotional materials and VI authorized to partners, including product videos, product scene pictures, influencer videos and picture content.

 

Q5: Whether there is technical support?

A: We will provide technical guidance for the product, including providing product PPT documents, FAQ documents and product pictures and videos. And you can send the problem to support@otehome.com, our technical team will solve it for you as soon as possible.

 

Q6: Whether there is after-sales support?

A: Yes, you can send the problem to support@otehome.com, our technical team will solve it for you as soon as possible.