Warranty Policy

OTE offers a 12-Month Warranty on products parts below covering manufacturing faults or flaws (e.g, a leaking seal) but not accidental damage (e.g. dropping product onto the floor) nor any other damage caused by activities which are not manufacturer related.The warranty coverage only extends to the original buyer with proof of purchase.

Note: We do not accept items sent back without proper warranty claims.

 

Part Name	Handling Method	Remarks
Blender Body	Free Replacement to Non-human damage	No maintenance service will be provided after 12 months .
Blender Cup		No maintenance service will be provided after 12 months.
Blender Knife Holder
Blender Knife Holder Silicone Ring
Sparkling Water Machine Pumping Assembly
Sparkling Water Machine Lid
Sparkling Water Machine Body		The Sparkling Machine body could bear hot water no more than 60℃ (140℉), otherwise it will cause deformation. Damage due to this situation is not covered by warranty.

 

How can I claim my warranty?

Once you find Quality issues & Performance failures, write us an email (support@otehome.com) including your order number, reasons and proofing pictures to quickly start your warranty claims. 

 

When can I get my warranty?

We will reply to your email in 3 business days, deciding whether we need more proof of your claim or confirming that you are eligible for warranty by giving you further instuctions on next steps.

 

What is the warranty cost?

Free Replacements for manufacturing faults or flaws and transportation damage: OTE is responsible for the return shipping once you claim the warranty within 30-Day, otherwise you are responsible for the return shipping.

Repairs/Replacements Charges for WEAR and TEAR during normal use of an asset: Negotiable depending on the extent of damage.